Refund policy
Refund & Exchange Policy
At TBF – The Brown Feathr, we currently offer two payment options: full prepaid and partial COD (25% prepaid, balance due at delivery). The terms below apply to both, with one additional clause specific to partial COD.
No-Refund Policy
We maintain a strict no-refund policy on all purchases, regardless of payment method chosen at checkout.
Partial COD – Order Rejection at Delivery
If an order placed under the partial COD option is refused or rejected by the customer at the time of delivery, the 25% prepaid amount is forfeited and will not be refunded under any circumstance. This amount is non-negotiable regardless of the reason for rejection at the doorstep.
Exchange Window
Exchanges are allowed within 4 days of receiving the order.
Eligible Reasons for Exchange
- Size Issues – If the fit isn't right, you can exchange for a different size (subject to availability). All costs related to a size-issue exchange (return shipping, re-delivery, etc.) are borne by the customer.
- Defective Product / Wrong Item Sent – If the article received has fabric defects, loose threads, misplaced patches, is dirty, or if we shipped the wrong item or wrong size than what was ordered, the exchange will be processed at our cost, with no charges to the customer.
Exchange Process
- Contact us at contact@thebrownfeathr.com within 4 days of delivery with your order details and clear images of the issue.
- The item must be unused, unwashed, and in its original condition with all tags intact.
- Once approved, we will confirm who bears the exchange cost (per the categories above) and guide you through next steps.
Non-Eligible Cases
- Minor variations in colour or print placement — these are part of the design process, not defects.
- Items that are worn, washed, or altered in any way.
We stand by the quality of our products and appreciate your understanding. Questions: contact@thebrownfeathr.com
